One stop 7X24 hours of multi language services, including HSIA (high speed internet access), ISTV (HD interactive TV system) has more than 10 years of service experience in the hotel industry, fully understands the internal operation management process, think and solve the problem from the hotel and guest perspective. AMTT service system modularize every aspect of the service, and through the internal management system conducting comprehensive management, in order to meet the general needs of the hotel, can also be based on the special needs of the hotel to build targeted services programme.

Call center

To provide 7x24 hours of customer service, Multi language call center located in Shanghai and Guilin supports nearly 1500 hotels guest’s incoming calls in the country, can automatically identify incoming call information and produce service files, there is no complicated voice selection. We always stand in the customer's point of view when solving the problem.

Technical service and network monitoring center

7x24 hours of professional technical support, every moment be ready to solve the technical problems encountered by customers. 7x24 hours of monitoring center, monitoring the operating situation of the system, when the ISP exit, switch power failure, AP offline, PMS connection exceptions, etc., the service engineer will deal with it at the first time.

On site and in store

The engineer's service is strictly in accordance with the specified SLA, Site engineer to provide on-site service, through the implementation of regional management in the required time to arrive at the scene to carry out emergency repair and maintenance work. Professional on-site engineers to be provided according to different hotel management requirements. As a member of the hotel we aim to provide sophisticated technical services.

Service management system, combined with the above three service system and the internal telephone customer service system to effectively record the service log, the data report is exported to help the hotel to supervise our service and help AMTT to improve the quality of service cloud platform data statistics system, to effectively summarize the breakdown, and export and manage AMTT service date, system log, configuration list, customer behaviours and other large data base on the central cloud system, and also count and analyze the national, regional and individual hotel data according to the needs of hotel management.

AMTT service center is the service product owned by AMTT Digital which replying on as well. It creates the integrated service platform for the hotel client, and its purpose is to improve the guest experience professionally and comprehensively. With the theme of AMTT operation monitoring and management platform, calling center system, on-site service / resident, service analysis report system these four core business for AMTT service system, with strong bones, robust muscles, precise movement, to provide support, maintenance, consulting and problem solving for the guests professionally, quickly and accurately. AMTT service system modularizes each service link, and manages comprehensively through the internal management system, and also creates specific service programme according to the special needs of the hotel construction, when AMTT satisfies the general needs of the hotel. It can help the hotel to reduce the operating costs, and also truly assist the hotel to improve the customer satisfaction at the same time.

7x24 monitoring alarm: system 7x24 hour, 365 days, monitoring the operating status of the system, and immediately alarm when PMS Service and switch has outage, restart and other abnormal situation happens, and also handle accordingly after observing the system operating status through remote login system.

400 CALLING CENTER

I am a hotel EDP staff, for the AMTT products, how to do when I encountered technical problems and difficulties need to solve? Are there 24 hour telephone support?

400 technical support services: 7x24 hours, 365 days, every day, on standby all the time. It is facing hotel EDP, to ensure that customers can enjoy a high level of service response, and to provide the necessary technical services for customers in the first time.

What kind of help that 400 telephone technical support can provide? Don’t provide that kind of content which I don't fully understand or is useless.

We keep updating the knowledge and skills of the team learning and the strong backstage system database allows us to instantly view and understand the product status that you are using. We can use the easiest and most simple method to guide you on the phone or directly solve the technical problem through the remote operations. Telephone support content includes product consulting, fault handling, configuration modification, program communication, document support, version support, software guidance and so on.


400 service number: 4006707016


800 CALLING CENTER

800 calling center service: 7x24 hours, 365 days, every day, on standby all the time. For the guests, the telephone cal completing rate is higher than international standard, multiple language service, the calling center staff relies on the system with independent development, to solve the Internet problem quickly for the guest base on the standard service procedure. Service content includes: computer access support, Internet equipment guidance, Internet application information, wired and wireless support, remote ports open / close, business center conference, E-mail VPN application and computerized billing adjustment, and so on.


800 service number: 8008207015

SITE MAINTENANCE SERVICE


Fast response time, to fully protect the needs of the hotel.

Level 1 failure 6 hours ( each office is located within 300 kilometres ) arrive at the scene; level 2 failure 10 hours arrive at the scene; level 3 failure 36 hours arrive at the scene.

Hardware failure standby service: AMTT determine the hardware failure through telephone technical support, remote maintenance service, on-site maintenance service and other methods, and also promise to provide a functionally equivalent standby device within one day. Regular inspection service: AMTT conducts at least once inspection every half year through remote login method or on-site inspection.

Reserving field duty service: AMTT can assign technical engineers to the scene during the important meeting or major events, or during network upgrading ( non-AMTT company products upgrading ).



IN STORE SERVICE


According to the different needs of the hotel, AMTT offers a variety of assignment or resident engineer

Professional service level: familiar with the overall network environment and details, providing attentive professional service for guests and Hotel

Quick response: provide fast and timely and effective service for the guests to ensure guest experience

Regular data backup service: regular HSIA system data backup, including but not limited to the following: gateway equipment configuration, guest use authentication page.

Operation report: summarize and analyze services every month or every quarter. The contents include:


800 service record and analysis report, 400 service record and analysis report, broadband usage status report and analysis.

EXPORT NETWORK ACCELERATION

To enhance the Internet speed for guests overseas

To improve the overseas website access speed and the stability for the guest this will bring in the improvement on the guests’ satisfaction to the hotel.


High reliability, automatic redundancy

Without the need for additional equipment, just use the AMTT gateway in order to reduce the fault node, and also can automatically switch redundant.


Customizable optimization strategy

According to the guests Internet status, accelerate the optimization of export strategy.


Intelligent DNS shunt

Automatically use different DNS analysis, in order to speed up guests’ Internet speed.


Flexible charging mode

Guests can choose the export accelerating service, and the hotel need can also choose to charge this service at the same time.


Complete report statistics

The export accelerating bandwidth usage can be queried, so that to provide clear and orderly management for the hotel.

INTEGRATED NETWORK MANAGEMENT SYSTEM

7x24 monitoring alarm: system 7x24 hour, 365 days, monitoring the operating status of the system, and immediately alarm when PMS Service and switch has outage, restart and other abnormal situation happens, and also handle accordingly after observing the system operating status through remote login system.


Periodic operation report:monthly or quarterly of service were summarized and analyzed. The content relates to report and analyze the usage of 800 service record and analysis report, 400 service record and analysis report, broadband.


Hardware standby service:AMTT determine the hardware failure through telephone technical support, remote maintenance service, on-site maintenance service and other methods, and also promise to provide a functionally equivalent standby device within one day.

NETWORK SERVICE OUTSOURCING

Alarm and monitoring of equipment

The changes of equipment configuration

Automatic configuration backup

Equipment login event audit

Equipment Software upgrading

Equipment hardware standby and maintenance service

FIVE STAR STANDARD SERVICE

7*24 hours the whole day technical support for the hotel IT

Remote monitoring service

On-site maintenance service

Hardware failure standby equipment service

Scheduled inspection

OS software upgrade or development

Reserved on-site support

AMTT on-site training

PLATINUM FIVE STAR SERVICE

Base on the Five Star Standard Service, the Platinum Five Star Service provides:

800 call center ( support for surf the Internet in the guest room )

High standard service concept

Simply information gathering, in order to gain the trust from the guests

On-site maintenance service

For the service report from the hotel

Customer service hotline for in house hotel guests:

800-820-7015

  • What is wireless Internet access?

    Wireless internet access is not required to use cable to make your Internet devices to be connected to the Internet, the Internet devices such as laptops, mobile phone or tablet computer just need to connect the wireless signal to use the wireless to access the Internet, and it is very easy to be used.

  • What is wired Internet access?

    Wired Internet access is required to use the cable to connect the Internet devices to the Internet. The Internet devices only can be laptop so that can be connected to the wired Internet, but the stability is better even it is a single method compare with the wireless Internet access.

  • What is the name of hotel wireless signal??

    In the hotel, the name of the wireless signal is generally "hotel brand - region". In the hotel, there are many areas can be connected to the Internet; for example: guest room area, executive lounge, meeting rooms, public areas, lobby, swimming pool, gym, restaurant or bar. Each location has its own Internet login page and login credentials.PS: CMCC, China Net, China Unicom and other signals in the hotel may be able to be searched, but these signals do not belong to the hotel's wireless signals.

  • What is the hotel wireless Internet access procedure?

    Use wireless devices such as laptops, mobile phones or tablet computers. Firstly, switch on the wireless Internet connecting function, and then select the corresponding wireless signal names, and enter any domestic web site, the hotel Internet welcome page will be popped up, and then you can enter the "user name" and "password" on the page to surf the Internet immediately.

  • What is the hotel wired Internet access procedure?

    Use the laptop to open the browser first, and then enter any domestic web site. The hotel Internet welcome page will be popped up, and then you can select the strategy billing to connect to the Internet.

  • What is the password of using wireless Internet in the hotel?

    When the guest uses the Internet devices to access the wireless Internet for the first time, you need to enter the "user name" and "password" on the hotel certification page to get authentication. Usually, the “user name” is the guest room number; and the “password” is the guest’s family name which used to register when the guest check in at the Front Desk. (For example, room "1234", guest "Zhang San", user name: 1234, password: Zhang). If the page prompts the wrong password or related problems won't be able to pass the certification page, please use room landline to call the Internet service hotline, and there will have Internet service staff to provide services for you, and check and inform you regarding the correct wireless Internet password.

  • What should you do if you forget the password of wireless Internet access?

    If you forget the password need to be inputted when using the wireless Internet during your stay in the hotel, please use room landline to call the Internet service hotline, and there will have Internet service staff to provide services for you, and check and inform you regarding the correct wireless Internet password.

  • What should you do if you cannot see the hotel log on page?

    If you follow the hotel Internet access procedure prompted, but still cannot see the hotel log on page, please use room landline to call the Internet service hotline, and there will have Internet service staff to provide services for you, and solve your Internet problem.

  • What should you do if cannot access several overseas websites??

    We are very sorry to inform you that due to the restrictions of Chinese government policy, currently unable to access Face book, YouTube, Google website, Gmail and other related Google applications. We are very sorry for this, but also please understand. If you need to use the relevant search engine, we suggest you use Baidu to operate. Thank you.